Frequently asked Questions

Can We Get You A Quick Answer Below?

Do you offer free shipping?

We offer free shipping for all continental US orders over $99.00! For a smaller domestic order, shipping fees will be calculated at checkout.

When will I receive my order?

We ship orders out Monday-Friday, typically within 2-3 business days of receiving the order. Due to the global crisis, we are experiencing delays in delivery times. Depending on where you live, you can generally expect to receive your order within 4 to 8 business days after your order has been processed, excluding holidays. After your order is processed, you will receive a follow-up confirmation email providing delivery details.

Has my order shipped yet?

Upon placing your order, you will receive a follow up email once your order ships out. This will typically be within 2-3 business days after the order is placed. If you don't receive it or can't find it, please email our customer care support team at support@shophumanx.com so we can provide it for you.

Where is my order tracking number?

Upon placing your order, you'll receive a tracking number by email. If you can't locate it, please email our customer care support team at support@shophumanx.com so we can provide it for you.

How do I change my shipping address?

Please email our customer care support team at support@shophumanx.com and we can help you update your shipping address.

Do you ship to P.O. Boxes?

The preferred shipping carriers we use will only deliver a shipment to a physical “walk up” address.

Do you ship internationally?

At this time we offer domestic shipping throughout the US. We're unable to offer international shipping at this time.

What is your return/refund policy?

Except for any products or services designated on the Services as “final sale” or “non-returnable,” we will accept a return of products for a refund of the purchase price, only if: (a) each product to be refunded is returned within 30 days of the order shipment; and (b) is accompanied with a valid proof of purchase. Refunds do not include any shipping and handling costs. To return a product, you must email support at support@shophumanx.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. Refunds are usually processed within approximately ten (10) business days after we receive your returned order. Refunds will be credited back to the same payment method used to make the original purchase through the Services. Product returns are only accepted if purchased through shophumanx.com. We are unable to process returns for third-party retailer purchases.

How do I return or exchange a product?

Please email our customer care support team at support@shophumanx.com and we will do our best to accommodate your situation.

What if something is wrong with my order?

Please email our customer care support team at support@shophumanx.com and we will review any issues with your order.

How can I cancel my subscription?

Please email our customer care support team at support@shophumanx.com and we will help you cancel your subscription.

Can I return my order if I didn't purchase from your website?

Product returns are only accepted if purchased through shophumanx.com.











Who should use Humanx?

Humanx is built on a community of people looking to optimize every aspect of their lives to become the best versions of themselves. The winning mindset is the reason we started this company and are proud to be a part of your journey.

How do I know which Humanx product is best for me?

We don’t believe "one size fits all". Each Humanx product is designed to meet different needs. Read more about each of our Humanx products by clicking into product detail pages to find out which is best for you! If you have any further questions, our customer care specialists are happy to help answer all of your burning questions about our products and nutrition facts. Just send us a quick email at support@shophumanx.com and we'd be happy to chat further!

What are your best selling products?

Humanx has a varied product line that includes great single ingredient, proprietary blend and functional blends depending on your goals.*

What makes Humanx different?

Conventional supplements are packed with fillers, binders, lubricants and artificial substances including colors and flavors. Also many manufacturers will test ingredients on animals, which doesn't sit right with us. Unlike other supplements, we strive to maximize ingredient mg counts, formulate unique proprietary blends, and use as many plant-based ingredients as feasible. We also try our best to minimize the use of “Other Ingredients". All our ingredients are listed on the product label.*

Why did you reformulate or discontinue a product?

The decision to reformulate or discontinue a product can be made for a variety of reasons. A couple examples may include when a primary ingredient of the product is no longer available, when we find better ingredients, or we identify a new formulation that may enhance the product's benefits. Most of our products have been through at least one formula improvement iteration and we will continue to innovate and adapt to new research.*

Are Humanx products suitable for someone breastfeeding or pregnant?

If you are pregnant, breastfeeding, have pre-existing medical conditions, abstaining from food (fasting) or under the age of 18, we recommend that you consult your healthcare provider before using our products.*

Can Humanx products be taken with prescription medication or other supplements?

We suggest consulting your healthcare provider before using our products with other prescription medication.*

Are there any side effects to Humanx products?

Our supplements are considered safe for most people. If in the rare event that you should experience any side effects from using Humanx products, discontinue use immediately and contact your healthcare provider. The information and suggestions on www.shophumanx.com are for informational purposes only and are not intended to replace the consultation of your doctor and should not be relied upon as an alternative to the advice of your healthcare professional.*

Are Humanx products approved by the FDA?

The FDA does not approve dietary supplements. What Humanx does do, is follow current Good Manufacturing Practices (cGMP) regulations that require manufacturers to safely and transparently manufacture products and prove compliance through audits and testing for manufacturing and labeling.*

How have Humanx products been tested?

Rest assured, you’re only getting the best of the best with your Humanx products. Testing is performed on every lot produced before you receive your product and reviewed by a quality control team, so you can be sure you’re only getting safe, pure, and reliable quality products. Additionally, the vast majority are third-party heavy metals tested.*

What kind of quality controls do you have?

We are obsessive about our quality control practices! They affect every part of our business, from supplier selection and qualification, to manufacturing and testing. All of our products are manufactured in cGMP (current Good Manufacturing Practices) certified facilities, which ensures we are following FDA guidelines for dietary supplements, and go through rigorous documentation review to ensure quality in every lot.*

How or where should I store my Humanx products?

Humanx products are best stored at room temperature in a dry place. You should protect your product from excessive heat, freezing, humidity, and light.*

Does my product need to be refrigerated/frozen?

All current Humanx products neither require refrigeration nor freezing. The label suggestion is the following: Store at room temperature, in a dry place. Protect product from excessive heat, freezing, humidity, and light.*

What should I do if the product may have been exposed to high heat prior to opening it?

An order may be subjected during shipment to short-term extreme heat/cold exposure depending on where you live. In most cases, short-term heat or cold should not adversely affect the ingredients, but we recommend that you are available to receive your shipment when it arrives so the product doesn’t remain exposed to an extreme outdoor temperature. If you do open your shipment and you have any reason to be concerned about product damage, please contact support@shophumanx.com as our goal will always be to get you product in optimal form.*

How many capsules should I take?

As with all nutritional supplements, we suggest you consult your healthcare provider and do not exceed suggested dosages.*

Why don't I feel anything yet?

As with any supplement or new health routine, your experiences will vary depending on your age, diet, exercise, and sleep habits. Everyone experiences different results based on their individual needs and lifestyle.*

Is Humanx Certified Organic?

We make every effort to secure the highest quality and most premium ingredients for our products, and while sourcing organic is on our radar, our current catalog is not yet certified as USDA Organic.*Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Is Humanx Allergen-Free?

You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Additionally, we are also here to help provide further information if you would like to reach out to us at support@shophumanx.com.*

Is Humanx Gluten-Free?

You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Additionally, we are also here to help provide further information if you would like to reach out to us at support@shophumanx.com.*

Is Humanx Vegan?

You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Additionally, we are also here to help provide further information if you have other specific dietary preferences at support@shophumanx.com.*

Is Humanx Non-GMO?
You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Additionally, we are also here to help provide further information if you have other specific dietary preferences at support@shophumanx.com.*

Are all the capsules supposed to be white?

Depending on the blend or ingredient, many products will contain off-white or brown textures because we don't use artificial colors or coatings to make them pure white. The color you see comes from the true ingredients in the formula.

Does this product really work?

If you're not happy, we're not happy. We try our hardest to bring the world the best of the best. Just know that if any product doesn't work for you, please email us as soon as possible at support@shophumanx.com and we will try our best to accommodate your situation.

Do I take this product with or without food?

You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Additionally, we are also here to help provide further information if you have other specific product questions at support@shophumanx.com.*

How often should I take this supplement?

You should carefully review the supplement facts and consult a qualified healthcare professional before taking any supplement. Of course, we are always here as a resource to help as best as we can at support@shophumanx.com*

What if my package is damaged or missing?

Please contact us by email at support@shophumanx.com to provide a remedy for damaged or missing product.

Can I still use an expired Humanx product?

We don’t recommend using a Humanx product after its expiration date. Although we don’t recommend using a product after its expiration date, it generally means one or more of the ingredients might be at less than 100% of it's non-expired potency.*

What's the Humanx Ambassador Program?

We're highly selective with our ambassadors. We're always on the lookout for leaders in the health & wellness space committed to the utmost morals & values. If you think we might be a good fit, please send us an email to support@shophumanx.com.

Can I earn commissions as a Humanx ambassador?
Absolutely! We offer competitive commissions for our ambassadors. Once accepted into the program, you'll receive more information about the commission structure and how it can fluctuate depending on you extending discounts through your Ambassador channel(s). Please email us a support@shophumanx.com to begin your application process.

I submitted my ambassador application... What's next?
We generally respond back within 1 week of receiving your application to begin onboarding and next steps.

Why Humanx?

Humanx is a health & wellness leader on a mission to help customers reach their health, vibrancy, and performance goals! We stand by you every step of your journey from sourcing cutting edge ingredients, to assisting with a superior knowledge base, and first-class customer service.

How can I update my account information?

Please contact us by email at support@shophumanx.com so we can help you make an update to your account.

I have a complaint to make. Who do I contact?

Please contact us by email at support@shophumanx.com to discuss your concern. We are always here to try our very best to make it right.

Where can I buy Humanx?
You can always shop all our products and exclusive offers right here on our website shophumanx.com.

Can I send you a testimonial or review?

Yes, we welcome feedback and reviews! We love hearing from our Humanx customers. If you'd like to share a testimonial or review, please submit it directly on the website, or email us at feedback@shophumanx.com

Why is my product out of stock? When will it be back?

If we are temporarily out of stock, please know we are doing everything in our power to get more units back online for you! We appreciate your patience and feel free to reach out to us for more timing details at support@shophumanx.com

Can I speak to a customer service representative?

Don't see your question answered? Please email us at support@shophumanx.com and we'll get back to you as soon as we can. We currently offer email and chat support during regular business hours 9am-5pm PST, excluding holidays.

How can I cancel my subscription?

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

How do I receive an invoice for my order?

You will receive an email confirming your order with details of your purchase along with the amount that has been charged to your payment method of choice.

How do I change my credit card information?

Please contact our customer care support team by email: support@shophumanx.com and we can help you update your billing information!

How do I change my billing address?

Please contact our customer care support team by email: support@shophumanx.com and we can help you update your billing information!

What forms of payment do you accept?

We currently accept most major credit cards and PayPal. They will appear automatically upon checkout.
Do you have any special offers, promotions, discounts, sales, or coupons?

Occasionally, we may have special offers, promotions, discounts, sales, or coupons. To stay in the know, sign up for our newsletter! You may also check our website regularly and follow us on Facebook or Instagram to find out about our latest offers.

Do you offer a Subscribe & Save Program?

If you're ready to start saving on your favorite Humanx products, just select Subscribe and start saving today! You'll receive regular monthly deliveries at a discount without any commitments or fees, and you may cancel a subscription at any time. If you're having trouble finding the subscription option at checkout, just reach out us directly at support@shophumanx.com so we can help you start saving today.

How do I edit or cancel my Subscription?

To edit or cancel your subscription for any reason, simply shoot us a quick email at support@shophumanx.com and we'll help you out!

Does Humanx offer Referral Rewards?

Definitely! We are in the process of formalizing our streamlined Humanx Referral Program. Please sign up for our email list now to be first in line to earn credits from spreading the word!